Customer Service Representative
Customer Service Representative
Full Time
Primary Duties
• Assist licensed agents in servicing existing clients including completing endorsements, memos, follow ups, and documentation
• Answer, screen, and forward incoming calls while providing basic information when needed
• Provide support to agents by complete coverage forms, paperwork, information gathering.
• Maintain quality service by following procedures and presenting a professional appearance and demeanor
• Quote new and renewal business under the supervision of a licensed agent
• Respond promptly to client inquiries
Required Skills & Experience
• Ability to multi-task and manage workflow
• Critical thinker with an attention to detail
• Microsoft Office products proficiency
• Exceptional verbal and written communication skills
• Excellent interpersonal skills with the ability to manage confidential information
• Ability to maintain a professional appearance and an organized workspace
Preferred Skills & Experience
• Prior CSR experience or related experience
• Insurance agent licensure or the ability to become licensed
Physical Requirements
• Prolonged periods sitting at a desk
Compensation
• Starting wage $40,000 - $45,000 per year
• SIMPLE 401(k) company match
• Paid holiday, vacation, and sick time
• Bonus and referral opportunities
Our mission is to enable people and businesses to thrive by providing the best value for insurance, investments, and employee benefits along with the best service in the industry. We aim to be available and accessible providing friendly, timely, knowledgeable assistance with integrity and trust.
